WHAT IS THE NEW E-STORE?

The new Oxford Instruments eStore is a new initiative bringing together all of the Oxford Instruments business units in one place. Customers can shop for a wide range of items which include both physical products like consumables, spare parts and accessories as well as virtual products such as training, LiveAssist remote support billable hours (through a merged reality app) and SoftWare upgrades.

HOW CAN I PLACE AN ORDER AND PAY FOR IT? 

Our new e-store accommodate all types of order entry and offers all B2B functionalities to allow customer to place orders or create an order from a PO without the support of a Customer Service.

If you pay by credit or debit card, paypal or prepaid wire transfer then you don’t need any support, simply add items to your cart and then choose the payment method you prefer.

If instead your company or university requires a PO or is required to pay against a pre-issued invoice, then you need to request a credit line to be opened for your MyOi account. To do this, please register your MyOi account and send your request to by email to ecommerceteam@estore.oxinst.com .

Once the ecommerce team will confirm by email that your MyOi account has been assigned a credit line, then a new payment method will display in the payment section called  “Terms 30”. Once you select it, you will be able to complete the order, receive your products and be sent an invoice to pay within 30 days.

If you have a credit line for your MyOi account you will be able to place any order until the maximum monthly budget assigned to your MyOi account is reached.

If you have a PO you can also enter the PO online and create an order your self, as you can edit “ship to” and “invoice to” information. You can also add the PO number before you place the order and it will appear on your invoice. Please note you will still need to request a credit line to be opened for your MyOi account

If your company doesn’t permit you to place online orders at all, you can also download the order form available here.  Please fill it in and send it to ecommerceteam@estore.oxinst.com and we will process your order manually.

If your system generates automatically PO and needs to send directly by email to the recipient, you can set up ecommerceteam@estore.oxinst.com in your system and once we receive the PO, we will process it.

WHAT IS THE BENEFIT OF THE NEW STORE? 

The platform is built based on the latest ecommerce B2B best practice, offering built-in functionalities to meet our customer requirements. Some of the features of the new store include:

  • Options to place order by phone or email
  • Multiple payment options including credit line
  • Quote request functionality
  • Streamlined checkout process
  • Dedicated customer service team
  • Option to create order templates
  • Management of multiple buyers in one company
  • Budget management options

 

HOW DO I ACCESS THE NEW E-STORE?

To access the new e-store simply visit oxinst.com and click on the “Shop” button that is now placed on the right of the blue header bar.  You then select from the drop down accordingly to your location.

Alternatively, Customers in the UK can visit estore.oxinst.co.uk 
Customers in the EU can visit estore.oxinst.eu
Customers in the US & Canada can visit estore.oxinst.us
Customers in Asia and Australia can visit estore.oxinst.com
Customers in Japan can visit estore.oxinst.jp

Please note: For customers in the EU we serve the following countries: AT, DK, ES, FI, FR, DE, IE, IT, LT, LV, NL, NO, SP, SE, CH. 

For customers in Asia and Australia we serve the following countries: IN, TW, KR, SG, AU.


I AM AN EXISTING OXFORD INSTRUMENTS CUSTOMER, DO I NEED TO ANYTHING? 

As an existing Oxford Instruments customer, you will most likely already have an account set up with one of our business units. This account will not automatically transfer over to the new store. Instead you must register in the MyOi section of the new store and set up a new MyOi account – to access the MyOi section, click on the top left of the grey header bar at the top of any page.


Please consider that our ecommerce is run by a 3rd party vendor, Modus Link, so you may need to set them up as a vendor in your system. 

FOR CUSTOMERS IN THE UK, EU, ASIA, AUSTRALIA & JAPAN THE DETAILS ARE AS FOLLOWS:

ModusLink B.V.
Wapenrustlaan 11-31, 7321 DL Apeldoorn, Netherlands
+31555434422

www.moduslink.com

Company Registration Number: 08055138
VAT Number: NL800610040B01

EUR

NL48INGB0007255241

INGBNL2A

GBP

NL10INGB0020127340

INGBNL2A

USD

NL13INGB0020127286  INGBNL2A

 

FOR CUSTOMERS IN THE US & CANADA THE DETAILS ARE AS FOLLOWS:

ModusLink Corporation
2000 Midway Ln
Smyrna, TN 37167
United States

Tax ID number: 043400270

USD

 

000000127932870

 

CHASUS33

 

WHAT DELIVERY OPTIONS DO YOU OFFER?

We offer standard and express delivery for UK and EU markets. If you place your order before 12pm local time on a weekday, your order will be dispatched on the same day. If you order after 12pm on a Friday or on the weekend, your order will be dispatched on the Monday. 

If you choose Express Delivery, we aim to deliver your order within the next 48 hours.

 

CAN I PRE-ORDER SOMETHING IF YOU DON'T HAVE IT IN STOCK? 

The majority of the products are in stock with available qty information. However, there are also some products that are not in stock, but can be pre-ordered on demand. These products will usually take between 1 and 2 weeks to ship.

In case you purchase a product in stock alongside a product on pre-order, please consider that we will ship the full order once all products are available, so if you need one product faster, you will have to place two separate orders.

CAI ORDER TRAINING ALONGSIDE PHYSICAL PRODUCTS?

Training and LiveAssist remote support will be handled by our office in UK and they are all run online. Please consider that you are unable to purchase a physical product together with a digital one in the same basket as delivery cost doesn’t apply to digital products.

CAI CONTACT CUSTOMER SERVICES?

The e-store Customer Service teams are available Monday to Friday from 2pm-10pm CET. You can reach the e-store customer service by telephone or by visiting our contact us page. 

When you contact us on the phone, select Option 1 if you have any questions related to an order that you have placed. This includes questions about payments, delivery time, or to request a copy of the invoice.

If you wish to place an order by phone, select Option 2.

If you have a technical question about any of the products sold on the estore please get in touch directly with the Business Unit in Oxford Instruments that provides that product or alternatively you can email the ecommerce team at ecommerceteam@estore.oxinst.com


For a complete list of further FAQs, please visit our knowledgebas